FAQ

 

Frequently Asked Questions (FAQ)

1. Products & Materials

  • What materials are your watches made of?
    Our watches are crafted from hardened stainless steel and feature sapphire crystal glass, ensuring exceptional durability and scratch resistance.
  • Is the spinning wheel design durable?
    Yes, the mechanism is engineered with precision to provide smooth movement and long-lasting performance.
  • Are your watches water-resistant?
    Yes, our watches are water-resistant up to 30 meters, making them suitable for daily splashes and light immersion.
  • Are your watches suitable for all occasions?
    Our designs combine sporty character with elegance, making them perfect for both everyday wear and special events.

2. Customization & Adjustments

  • Is the watch strap adjustable?
    Yes, every watch comes with a free adjustment tool, making it easy to customize the strap for any wrist size.
  • Do you offer engraving options?
    Currently, we do not offer engraving services, but we plan to introduce this option in the future.

3. Shipping & Delivery

  • How long does delivery take?
    Standard delivery takes 3-9 business days. We ship our products worldwide.
  • Can I track my order?
    Yes, once your order is shipped, you will receive a tracking number to monitor your delivery status.
  • Do you offer free shipping?
    Yes, we offer free shipping for orders over 100$ amount.
  • Do you ship to my country?
    We ship to most countries worldwide. You can check the full list during the checkout process.

4. Warranty & Returns

  • What warranty do you provide for your watches?
    Our watches come with a 2-year warranty, covering material and manufacturing defects.
  • Can I return or exchange a product if it doesn’t meet my expectations?
    Yes, we have a 30-day return policy. Please refer to our Returns & Exchanges section for more details.
  • What should I do if my watch gets damaged?
    If your watch is damaged, please contact our support team for assistance or to arrange a repair.

5. Orders & Payments

  • What payment methods do you accept?
    We accept credit cards, PayPal, and other popular payment methods, depending on your region.
  • Can I change or cancel my order after placing it?
    If you need to modify or cancel your order, please contact us within 24 hours of purchase.
  • Are my payment details secure?
    Yes, we use advanced encryption to ensure all transactions are secure and your data is protected.

6. General Questions

  • What makes GTPrecise watches unique?
    Our watches blend automotive passion with precision craftsmanship, offering a distinctive design and outstanding quality.
  • Is GTPrecise an international brand?
    Yes, our brand serves customers worldwide, celebrating a global community of automotive enthusiasts.
  • Can I become a partner or reseller of your products?
    We’re open to collaborations. Please contact us to discuss partnership opportunities.